Last updated: [01.11.2025]

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This Privacy Policy explains how ToolMix (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit toolmix.eu and our related services.

1) Who we are

Controller: ToolMix legal entity, e.g., RiftZone OÜ
Registered address: Estonia, 75304
Email: info@toolmix.eu

2) What data we collect

• Order & account data: name, email, phone number, billing and shipping addresses, company details (if applicable), order history.

• Payment data: payment method and status. Card details are processed by our payment providers (e.g., PayPal and, if enabled, Stripe); we do not store full card numbers.

• Communications: emails, contact-form messages, chat messages, and support requests.

• Website usage & device data: cookie identifiers, IP address, browser type, pages viewed, and interactions (see “Cookies” below).

• Marketing preferences: newsletter opt-in/opt-out, categories of interest (if provided).

3) Why we process your data (purposes & legal bases)

• To process and deliver your orders (contract performance).

• To provide customer support (contract performance / legitimate interests).

• To manage your account and order history (contract performance).

• To comply with legal duties such as tax and accounting (legal obligation).

• To improve our site and products via analytics and diagnostics (legitimate interests; analytics cookies only with consent where required).

• To send marketing communications (consent; you can withdraw at any time).

4) Sharing your data

We share data only with trusted service providers as needed:

• E-commerce & hosting: Wix (website hosting and store features).

• Email & communications: Zoho Mail (mail.zoho.eu) and our chat/contact tools.

• Payments: PayPal (and Stripe when enabled).

• Logistics: carriers, fulfilment and warehouse partners to deliver orders.
  All processors act under contracts and process data only on our instructions.

5) International transfers

Some providers may process data outside the EEA. Where this happens, we rely on appropriate safeguards (e.g., EU Standard Contractual Clauses) to protect your data.

6) Data retention

We keep your data only as long as necessary for the purposes above:

• Order and invoicing data are retained as required by applicable tax and accounting laws.

• Account and support data are retained while your account is active or as needed to resolve issues.

• Marketing data are kept until you unsubscribe or withdraw consent.
  When no longer needed, data are securely deleted or anonymized.

7) Your rights (GDPR)

You have the right to access, rectify, erase, or restrict processing of your data, to object to processing, and to data portability.
You can also withdraw consent at any time (for example, for newsletters).
To exercise your rights, contact info@toolmix.eu.
You also have the right to lodge a complaint with a supervisory authority. In Estonia, this is the Estonian Data Protection Inspectorate.

8) Cookies

We use:

• Strictly necessary cookies (site functionality, cart, checkout).

• Analytics cookies (to understand usage and improve the site) — set only with your consent where required.

• Marketing/advertising cookies (only if explicitly enabled and consented).
  You can manage cookie preferences via our cookie banner or your browser settings. See our Cookie Policy for details.

9) Security

We implement technical and organizational measures to protect your data (encryption in transit, access controls, least-privilege policies). No method is 100% secure, but we work to continuously improve our safeguards.

10) Children

Our services are not directed to children under 16. We do not knowingly collect data from children.

11) Changes to this policy

If we make material changes, we will update the “Last updated” date and, where appropriate, notify you via the site or email.

Contact: info@toolmix.eu

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